Refund Policy
1. Returns
You have [30 days] from the delivery date to request a return. Items must be unused, in their original condition, and in the original packaging.
2. Return Process
Contact us at support@veloures.com with your order number and reason for return.
We’ll send you return instructions.
Return shipping costs are the customer’s responsibility unless the product is defective or the wrong item was sent.
3. Refunds
Once we receive and inspect your return, we’ll process your refund to the original payment method. Refunds are typically processed within [5–10 business days] after receipt.
4. Non-Refundable Items
Damaged or used products.
Customized or made-to-order items.
Clearance or final-sale items (when clearly marked).
5. Exchanges
If you wish to exchange an item, contact us. You’ll be responsible for any price differences or shipping costs associated with the exchange.
6. Disputes
If you experience any issues with a refund, please contact us directly. We will do our best to resolve it quickly and fairly.